Sep 14/15Network performance issues restricted access to internet for Stralia Web services over 14/15 Sept.
Email services were mainly impacted during this period
Sep 11/12A Network performance issue at the data centre on Friday evening/Saturday morning restricted access to internet for Stralia Web services from 1:00am to 6am.
On Friday evening network performance degraded slowing some traffic to email and Web services. At approximately 1:30am all internet services became unreachable. The affected network hardware was restarted at 5:30am, all services were back online at 5:48am.
Aug 30CMS Hosting Outage - At 2:05 one of the website maintenance tasks failed and a server became unresponsive. This did not affect all websites and full function has been restored to those websites affected at 1:30pm. The underlying issue of why the server stopped responding has been identified and the issue has been resolved and should not repeat.
Jun 28CMS Hosting Outage - Intermittent connectivity issues from 9am-10am followed by server down. Service restored at 4:45pm.
Jun 25Email Server Outage - storage issue at the data centre affecting our email server. The issue was rectified 9:40am.
Jun 11-12Email Server Outage - storage issue at the data centre affecting our email server. An overnight process failed in a way that drastically reduced the performance of the server. The email server storage has been recovered successfully. A new storage system has been connected to the main email server and the system has now been copied across to the new storage space successfully.
May 28CMS Service Interruption 12:40am - 8:45am due to network issues.
May 17-21Email server intermittent outages. A problem has been identified in the hypervisor and the email server was completely unresponsive from approx 11am 20 May and had to be taken offline to address the issue. Service was restored at 8:30am 21 May after an 21 hour outage.
May 15Email server outage 2am-9am. Service has been restored. Technicians are investigating cause. We are monitoring the issue.
Dec 9Datacentre network issues affected some websites.
Reported 7:55am. Engineers have restored connectivity. All systems should now be working. Updated 11:15am
Oct 26-31Web service having intermittent connection issues resulting in some webpages failing to load all elements.
Oct 10Our hosting services experienced an issue causing websites to become unavailable for a short period. The service has been rebooted and is now fully functioning. Outages 9:55am - 10:35am.
Sep 11Our hosting services experienced an issue causing websites to become unavailable for a short period. The service has been rebooted and is now fully functioning. Outages started 7:15pm until 7:40pm.
Jul 3Our hosting services experienced intermittent issues causing websites to become unavailable for short periods of time. The service has been rebooted and is now fully functioning. Technicians are investigating. Outages started 2:56pm until 4:50pm.
Jan 16Network issues are affecting the serving of websites. Technicians are investigating. Outage started 1:50pm.
Update 3:47pm: Service restored.
A DDos Reflection Attack has been identified as the cause of the network interruption, and the network has been restored. We are monitoring the issue.
November 21CMS Service Interruption 3:40am - 7:00am due to network issues.
November 18CMS Service was under heavy load 8:40am - 12:30pm. All websites were slow to respond during this period of load.
October 23CMS Service was manually restarted. All websites stopped serving for approximately 10-15 minutes. Service resumed normal state at 6:00pm.
October 18CMS Service was manually restarted due to approximately 20 websites repeatedly relaunching. The CMS Service restart took much longer than anticipated. All websites stopped serving for approximately 15 minutes. Service resumed normal state at 12:40pm.
October 9Between the hours of 1am and 5am our data centre provider carried out network maintenance to address issues noted from the July outage. During this time frame, there were several short periods where connectivity was interupted.
September 29/30Our CMS hosting services experienced issues that intermittenly made browser connection attempts fail. The timeframe was approximately 11pm - 1:30am.
September 26Our CMS hosting services experienced issues that intermittenly made browser connection attempts fail. The timeframe was approximately 6am till midday.
August 14Our hosting services experienced issues related to a massive number of concurrent connections. Service has been restored. Timeframe was 2:14am - 7:23am
July 19A network issue impacted some services including email delivery from website forms, and some internal http requests. Data centre engineers resolved the issue at approximately 8:00pm.
July 13Data centre engineers implemented a fix for packet loss and slowness over multiple regions in response to the earlier service interuption.
July 13At 9:40am an outage that affected our data centre suppliers operations across Australia/New Zealand caused all network traffic to and from our servers to cease. This was resolved at approximately 11:20am. Data centre engineers are still working on their systems, and there could be further short periods of network interuptions.
July 6Planned Maintenance: Router reboot scheduled for 11:30pm. Services will be interrupted for approximately 5 minutes.
July 3Our Hosting service experienced an issue at the data connection phase. Relevant systems/services were restarted, and normal service resumed. Time frame for this was 7:36pm till 8:10pm. This event is still under investigation.
May 11Our CMS Hosting service experienced an issue at the data connection phase. Relevant systems/services were restarted, and normal service resumed. Time frame for this was 10:50am till 10:57am.
May 4Our hosting services experienced issues related to a massive number of concurrent connections. Service has been restored. Time frame for this was 10:10am till 10:30am.
April 26There was a problem with our data centre's upstream connection provider on the 26th of April 2018, which allowed a DDOS attack to penetrate through and affect our services. Our services were affected for approximately 15 minutes (late afternoon).
April 4PHP Service interuption: A set of very large backup files exposed an mismatch between disk space provisioning and disk space allocation, and as a result the service effectively had zero free space. This was resolved at approximately 10:00am.
October 28Some HTTPS website experienced issues, and would have reported as insecure to website viewers. This was resolved at approximately 10:30am.
October 1Webmail was temporarily unavailable - Service was restored at 1pm
July 20Email Hosting experienced a sustained DDOS attack for approximately 2.5 hours (9:30am - 12:00pm). This resulted in some users being unable to send during this time.
July 19Email Hosting experienced a DDOS attack for just over 1 hour (9:30am - 10:45am). This resulted in some users being unable to send during this time.
July 16CMS hosting had a temporary period of slowness and time outs 6:55am - 7:40am.
July 13Email service temporary interruption may result in some delayed email.
July 11CMS Hosting services impacted by issues related to load. Certain websites were targeted during this time. Our data centre has been assisting us with these issue.
Services were restored at 10:00pm